The Department for Work and Pensions (DWP) has announced a significant £15 million funding boost to the Help to Claim scheme, aimed at supporting individuals transitioning from Employment and Support Allowance (ESA) to Universal Credit. This funding will further bolster the advice services offered by Citizens Advice and Citizens Advice Scotland, ensuring that thousands of people receive essential guidance during the move to the updated benefits system.
Purpose of the Funding Boost
This cash injection is designed to strengthen free and independent advice services, which have been instrumental since Help to Claim began in 2019. The scheme has already supported over one million individuals in making their first Universal Credit claim. The new funding arrives at a pivotal time, following recent budget announcements that accelerated the migration of more than 800,000 people from ESA to Universal Credit by March 2026 — two years ahead of the previous 2028 target.
Accelerated Transition
The acceleration aims to integrate more people into a modern benefit system that supports job-seeking and employment opportunities. The plan is part of wider reforms that include the upcoming Get Britain Working White Paper, set for release later this autumn. The reforms will focus on revitalizing jobcentres, addressing job inactivity through localized work, health, and skills programs, and launching a Youth Guarantee to better equip young job seekers.
Claim Scheme
Help to Claim offers comprehensive support for individuals making new Universal Credit claims or transitioning from legacy benefits like ESA. This service ensures users receive guidance from their initial inquiry until their first accurate payment.
Services Provided
| Service Provided | Details |
|---|---|
| Understanding Universal Credit | Advisors explain how Universal Credit works and the benefits you may receive. |
| Application Assistance | Step-by-step help in completing and submitting applications. |
| Evidence Collection Guidance | Advice on gathering and submitting necessary documentation. |
| Support Options | Services available via phone, online chat, and British Sign Language. |
Dame Clare Moriarty, Chief Executive of Citizens Advice, highlighted the importance of this funding: “Over the last five years, our trained advisers have helped thousands navigate the complex move from older benefits to Universal Credit. This additional funding acknowledges the crucial support we provide and allows us to reach even more people.”
Beneficiaries
Recipients moving to Universal Credit will have access to trained Help to Claim advisers, who will assist them through the process. Services include:
- Initial consultations to explain Universal Credit.
- Help in understanding the amount one might be entitled to.
- Assistance in collecting relevant documentation.
- Application support until the first correct payment is made.
Government’s Vision
Sir Stephen Timms MP, Minister for Social Security and Disability, emphasized the long-term benefits of the funding: “This investment will provide crucial support to those transitioning from old benefits, ensuring they feel informed and secure. Additionally, our broad reforms will enhance employment services, revamp jobcentres, and create local initiatives to combat job inactivity.”
This funding underscores the government’s commitment to a modern, efficient benefits system that supports more people in their journey toward sustainable employment.
FAQs
What is the Help to Claim scheme?
It provides support for new Universal Credit claims, including ESA transitions.
How much funding has been added to Help to Claim?
The scheme received a £15 million boost.
When will ESA recipients move to Universal Credit?
By March 2026, two years earlier than previously planned.
Who provides the Help to Claim service?
Citizens Advice and Citizens Advice Scotland deliver the service.
What kind of support does Help to Claim offer?
Guidance from application to the first payment, including document collection advice.
